Refund Policy
We want you to be happy with Studiofi. This Refund Policy explains when and how refunds are handled for our subscription plans and credits.
1. Free Plan
Studiofi offers a free plan with a limited number of credits so you can try the Service before paying. We encourage you to use it to confirm Studiofi meets your needs before subscribing to a paid plan.
2. Subscriptions
Paid plans are billed in advance for each billing cycle. You can cancel at any time from your account or by contacting us. When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again after that.
3. Refund Eligibility
- Because credits deliver access to AI generation immediately, fees for a billing period are generally non-refundable once that period has begun.
- If you were charged in error, billed twice, or experienced a technical issue that prevented you from using the Service, contact us within 7 days of the charge and we will review your request in good faith.
- Refunds, when granted, are issued to your original payment method.
4. Used Credits
Credits that have already been consumed to generate content are not refundable. Unused credits from a paid cycle do not carry a separate cash value and are not refundable except as described above.
5. How to Request a Refund
Email support@studiofi.io from the email address on your account, including your account details and the reason for the request. We aim to respond within 3–5 business days.
6. Chargebacks
If you have a billing concern, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account.
7. Changes to This Policy
We may update this Refund Policy from time to time. The current version will always be posted here with the “Last updated” date.
8. Contact Us
Questions about refunds or billing? Email support@studiofi.io.